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CUSTOMER RELATIONS & TECHNICAL DOCUMENT SPECIALIST -One Source Food Solutions

7/12/2019

One Source Food Solutions, Ridgefield, Washington

CUSTOMER RELATIONS & TECHNICAL DOCUMENT SPECIALIST

POSITION DESCRIPTION As a Customer Relations & Technical Document Specialist with One Source Food Solutions you will be responsible for fulfilling day-to-day operational execution requirements for the needs of multiple accounts in the Food & Beverage Industry. The Customer Relations & Technical Document Specialist will work directly with the customers and multiple producers on a daily basis. They will be accountable for building internal relationships with the accounts, manage current process flow for order execution, and proactively seek out customer solutions. The role will be responsible for entire order completion, from processing received purchase orders to invoicing our end customer. In addition, this role will partner with the Operations Manager to provide strategic information and feedback to exceed customer’s expectations and maximize our opportunities. With a technical documentation focus, this individual will be responsible for keeping up to date Food and Beverage Trends, while managing the company’s compliance to these new rules. This position will be based in our Ridgefield, WA office. This is a full-time position with complete medical, dental, vision, retirement plan, etc.

RESPONSIBILITIES This position is responsible for managing day-to-day operations for the his/her assigned Account Portfolio, including, but not limited to:
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: order entry & fulfilment, billing, invoicing, and arranging transportation forshipments
• Manage the pricing, quality, service and contract compliance with multiple producers
• Develop and implement standard operating procedures for internal and externalrelationships
• Update, create, compile reports to analyze the customer’ssituation
• Technical Documentation Responsibilities

Comprehend & maintain current & accurate technical documents (i.e. product specifications)
Submit & resolve quality claims
Understand plant sanitation, pest control, product analysis, etc.
Basic quality assurance and food safety program elements
Understanding and maintenance of 3rd Party audit and inspections documents
Understanding of and customer communication for HACCP and allergen programs
Understanding of and customer communication for NLEA requirements
Knowledge of Quality Assurance data to measure product quality performance

REQUIRED QUALIFICATIONS

Bachelor’s Degree or 2+ years managing customer accounts or AP/AR experience (preferred)
Familiarity with QuickBooks® (preferred)
Food & Beverage Industry experience (preferred)
Effective communication skills & strong customer serviceskills
Attention to detail and accuracy & ability tomulti-task
Business savvy with AP/AR
Possess a strong work ethic & team playermentality
Strong decision making & analytical abilities
Ability to prioritize & manage time
Capacity to handle issues & unpleasant customer situations
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
**Please Provide Excel & PowerPoint Work Samples if able

To apply, contact Lacey Hall at laceyh@onesourcefoodsolutions.com

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