Blog Posts

One Source Food Solutions - Customer Relations & Technical Document Specialist

7/31/2019

July 25, 2019
Customer Relations & Technical Document Specialist
POSITION DESCRIPTION
As a Customer Relations & Technical Document Specialist with One Source Food Solutions you will be responsible for fulfilling day-to-day operational execution requirements for the needs of multiple accounts in the Food & Beverage Industry. The Customer Relations & Technical Document Specialist will work directly with the customers and multiple producers on a daily basis. With a technical documentation focus, this individual will be responsible for keeping up to date Food and Beverage Trends, while managing the company’s compliance to these new rules. They will be accountable for building internal relationships with the accounts, manage current process flow for order execution, and proactively seek out customer solutions. The role will be responsible for entire order completion, from processing received purchase orders to invoicing our end customer. In addition, this role will partner with the Operations Manager to provide strategic information and feedback to exceed customer’s expectations and maximize our opportunities. This position will be based in our Ridgefield, WA office. This is a full-time position with complete medical, dental, vision, retirement plan, etc.

RESPONSIBILITIES
This position is responsible for managing day-to-day operations for the his/her assigned Account Portfolio, including, but not limited to: Technical Documentation Responsibilities Comprehend & maintain current & accurate technical documents (i.e. product specifications) Submit & resolve quality claims Understand plant sanitation, pest control, product analysis, etc. Basic quality assurance and food safety program elements Understanding and maintenance of 3rd Party audit and inspections documents Understanding of and customer communication for HACCP and allergen programs Understanding of and customer communication for NLEA requirements Knowledge of Quality Assurance data to measure product quality performance Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly Provide quality service and support in a variety of areas including, but not limited to: order entry & fulfilment, billing, invoicing, and arranging transportation for shipments Manage the pricing, quality, service and contract compliance with multiple producers Develop and implement standard operating procedures for internal and external relationships Update, create, compile reports to analyze the customer’s situation
REQUIRED QUALIFICATIONS Bachelor’s Degree or 2+ years managing customer accounts or AP/AR experience (preferred) Familiarity with QuickBooks® (preferred) Food & Beverage Industry Technical Documentation experience (preferred) Effective communication skills & strong customer service skills Attention to detail and accuracy & ability to multi-task Possess a strong work ethic & team player mentality Strong decision making & analytical abilities Ability to prioritize & manage time Capacity to handle issues & unpleasant customer situations Proficient in Microsoft Outlook, Word, Excel and PowerPoint Please Provide Excel & PowerPoint Work Samples if able
Please Email Cover Letter & Resume to: Lacey Hall (laceyh@onesourcefoodsolutions.com)
One Source Food Solutions
P.O. Box 490,
Ridgefield, WA 98642
Ph: (360) 887-9430**

Tofurky - Quality Assurance Technician

7/25/2019

Come work with Tofurky!

We are the Nation’s leading manufacturer of plant-based proteins and are looking for a Quality Assurance Technician. In this role you will join a team of technicians responsible for verifying food safety, ensuring our customers can always enjoy our products with full confidence. This is a full-time position, reporting to our Quality Assurance Supervisor.

In our stable and growing company, you’ll look forward to on-the-job training, great benefits and room for advancement. Your skills will be employed in our new state of the art facility built to LEED platinum standards located in beautiful Hood River, OR. We’d expect you to thrive in a dynamic environment, where hard work and having fun are respected and encouraged.

What you’ll do:

Perform and document process checks throughout production (packaging, pasteurization, metal detection, sanitation, warehousing, cold storage, etc).
Inspections to ensure compliance with GMP’s, Organic, and Gluten-Free programs.
Sanitation verification, gluten testing, package integrity, and other data collection activities.
Sample submissions of product samples to external laboratories for analysis. Reporting and archiving of the results.
Maintain accurate and organized records of QA activities.
On-the-job training with different workgroups.

What skills and education you’ll need:

Basic math and writing skills
Basic computer skills
Bilingual preferred
Attention to detail
Good follow through

What we’ll do:
We know you’re valuable and we’ll work hard to keep you challenged. The qualified candidate will receive:

Competitive salary, dependent on experience.
100% employer paid comprehensive medical, 80% employer paid dental benefits.
Auto-enrollment in Tofurky profit sharing program and eligibility for 401K contribution + match.
Employer paid Term Life Insurance, Short Term and Long Term Disability Insurance.
Company paid time off including holiday time.

Wage + Schedule:

Starting Rate: $14.25 per hour
$1.25/hour Shift Differentials for swing shift
Additional $1.00/hour Shift Differential for weekend work
Swing Shift: 5:30 pm-2:00 am

How to apply:
Please submit resume (and cover letter) to HR@tofurky.com. Please reference “QA Tech I” in the subject line.
The Tofurky Company is an equal opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship disability status or otherwise qualified membership in any other class protected by applicable law.

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CUSTOMER RELATIONS & TECHNICAL DOCUMENT SPECIALIST -One Source Food Solutions

7/12/2019

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One Source Food Solutions, Ridgefield, Washington

CUSTOMER RELATIONS & TECHNICAL DOCUMENT SPECIALIST

POSITION DESCRIPTION As a Customer Relations & Technical Document Specialist with One Source Food Solutions you will be responsible for fulfilling day-to-day operational execution requirements for the needs of multiple accounts in the Food & Beverage Industry. The Customer Relations & Technical Document Specialist will work directly with the customers and multiple producers on a daily basis. They will be accountable for building internal relationships with the accounts, manage current process flow for order execution, and proactively seek out customer solutions. The role will be responsible for entire order completion, from processing received purchase orders to invoicing our end customer. In addition, this role will partner with the Operations Manager to provide strategic information and feedback to exceed customer’s expectations and maximize our opportunities. With a technical documentation focus, this individual will be responsible for keeping up to date Food and Beverage Trends, while managing the company’s compliance to these new rules. This position will be based in our Ridgefield, WA office. This is a full-time position with complete medical, dental, vision, retirement plan, etc.

RESPONSIBILITIES This position is responsible for managing day-to-day operations for the his/her assigned Account Portfolio, including, but not limited to:
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: order entry & fulfilment, billing, invoicing, and arranging transportation forshipments
• Manage the pricing, quality, service and contract compliance with multiple producers
• Develop and implement standard operating procedures for internal and externalrelationships
• Update, create, compile reports to analyze the customer’ssituation
• Technical Documentation Responsibilities

Comprehend & maintain current & accurate technical documents (i.e. product specifications)
Submit & resolve quality claims
Understand plant sanitation, pest control, product analysis, etc.
Basic quality assurance and food safety program elements
Understanding and maintenance of 3rd Party audit and inspections documents
Understanding of and customer communication for HACCP and allergen programs
Understanding of and customer communication for NLEA requirements
Knowledge of Quality Assurance data to measure product quality performance

REQUIRED QUALIFICATIONS

Bachelor’s Degree or 2+ years managing customer accounts or AP/AR experience (preferred)
Familiarity with QuickBooks® (preferred)
Food & Beverage Industry experience (preferred)
Effective communication skills & strong customer serviceskills
Attention to detail and accuracy & ability tomulti-task
Business savvy with AP/AR
Possess a strong work ethic & team playermentality
Strong decision making & analytical abilities
Ability to prioritize & manage time
Capacity to handle issues & unpleasant customer situations
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
**Please Provide Excel & PowerPoint Work Samples if able

To apply, contact Lacey Hall at laceyh@onesourcefoodsolutions.com

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