Job Title: Sample Lab Technician

Job Title: Sample Lab Technician
Position Location: Salem, OR
Business Unit: Kerr Concentrates
 
Primary Function
The Sample Lab Technician is responsible for managing sample requests from Salesforce (SFDC). Samples requests must be processed, shipped, and archived in a timely fashion (5-7 business days). At times, the Sample Lab Technician may need to prioritize samples based on importance, in these instances the Sample Lab Technician should coordinate with the Technical Service Manager. In addition to administrating samples, the Sample Lab Technician is responsible for maintaining an inventory of samples and sample lab supplies.
 
Key Deliverables

• Prepare samples for shipping to customers and external laboratories including frequent, high priority co-ship and pre-ship samples.  Sample requests are submitted through Salesforce, email, and phone calls.
• Ensure proper labeling, packaging and shipping procedures are followed to meet customer and carrier requirements. Provide guidance to other departments as needed.
• Maintain files of shipped samples. These files include packing slips, tracking forms, CoAs, and similar product documents.
• Enter and maintain customer requirements for samples in Salesforce.
• Perform all job responsibilities in accordance with the company’s Good Manufacturing Practices (GMP).
• Sample drums and pails that are stored in the production facility. Follow all safety and quality procedures when working in the plant and lab environments.
• Maintain a clean and organized work area in the sample lab, walk-in freezer, warehouse, and sample rack in Kerr cooler.
• Supply product documentation (e.g. CoA, specification sheet, nutritional data sheet, etc.) with sample shipments.
• Maintain samples in inventory storage by replenishing low samples, removing excess samples, keeping samples organized, and providing feedback when excess samples are collected.
• Provide positive customer experience for all internal and external customers related to sample requests inquiries.
• Communicate with the Sales, Customer Service, Production, R&D, and Shipping departments to ensure all sample requests are completed on time.
• Delegate and supervise trainee support personnel as appropriate.
• Assist Technical Service and R&D with ad hoc requests as needed.
• Under the supervision of the Technical Service Manager create and maintain Sample Lab SOPs.

 
Knowledge, Skills, and Requirements:

• High school diploma or General Education Degree (GED). 1-year related experience and/or training is a plus.
• Effective in a high pace environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Effectively present in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Possess or have the ability to obtain a forklift certification.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Experience working in a fast-paced environment that requires multi-tasking and shifting priorities.
• Ability to coordinate and communicate effectively with all levels of the organizations and external customers.
• Mid-level computer skills with proficiency in Microsoft Word, Excel and Outlook. Salesforce experience a plus.

Desired behavior, personal attributes, (Success Drivers and Competencies):

• Push to continually drive personal and organizational results, take educated risks on business opportunities and benchmark external best practices to outperform the competition.
• Create a talent culture founded on a strong conviction that superior talent delivers superior results; scout to find the best people, drive performance, coach openly, and build strong teams globally.
• Regularly identify areas that can be improved and constructively propose new solutions that increase value and improve business performance; as well as explore multiple possibilities for taking on challenges, think “out of the box” to figure out best solution.
• Actively seek to improve knowledge of our customers, their markets and business to ensure plan delivery.
• Challenge the status quo and promote bold thinking in order to bring value.

 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
Working Schedule: Monday – Friday (7 am – 3:30 pm)
Full Benefits
Work Environment: Laboratory and Industry Food Processing Facility
 
 
Interested parties can apply at the following link:
 
https://ingredion.wd1.myworkdayjobs.com/en-US/IngredionCareers/job/Salem-OR/Sample-Lab-Technician_Req-14630